Return & Refund Policy

At MoldBerry, we manufacture every silicone mould to a strict quality standard, but we understand that occasionally something may arrive damaged, defective, or incorrect. This policy explains when returns are accepted, how refunds are processed, and how to raise a claim.

Return Eligibility

Because our products are food-grade silicone moulds intended for direct food and craft contact, we are only able to accept returns in the following cases:

• The item received is damaged or defective
• You received the wrong product compared to what you ordered
• The item is missing parts or components shown in the listing

Due to hygiene and food-safety reasons, we do not accept returns for moulds that have been used, washed, or removed from their original packaging, unless the item is defective.

Return Window

Claims for damaged, defective, or incorrect items must be raised within [7] days of delivery. Please inspect your order as soon as it arrives — we recommend recording an unboxing video, as this speeds up claim verification significantly and may be required for high-value or bulk orders.

How to Raise a Return or Refund Request

Step 1: Contact Us

Email help@moldberry.com or call +91 7041859615 with your order number, a clear description of the issue, and photos or a short video of the product and packaging.

Step 2: Verification

Our team will review your claim, typically within [3-4] business days. We may request additional photos or details to confirm the issue before approving the return.

Step 3: Return Shipping (if applicable)

Once approved, we will share instructions on how to send the item back, if a physical return is required. For confirmed damaged, defective, or wrong-item cases, return shipping costs are covered by MoldBerry. [Confirm: or specify if customer bears cost in certain cases.]

Step 4: Resolution

Depending on the situation and your preference, we will offer either a replacement or a refund.

Refund Process & Timeline

• Prepaid orders: Refunds are credited back to the original payment method (card, UPI, wallet) within [7-10] business days of approval.
• Cash on Delivery (COD) orders: Refunds are processed via direct bank transfer or UPI to the details you provide, within [7-10] business days of approval.

Please note that once a refund is initiated, it may take an additional 3–7 business days for the amount to reflect in your account, depending on your bank or payment provider.

Non-Returnable Situations

We’re unable to accept returns or offer refunds in the following cases:

• Change of mind after the item has been used or unpackaged
• Minor variations in color or size within normal manufacturing tolerance
• Damage caused by misuse, improper cleaning, or use beyond the product’s intended purpose (e.g. exceeding recommended oven/freezer temperatures)
• Custom or made-to-order moulds, unless defective
• Claims raised after the return window has closed

Cancellations

Orders can be cancelled free of charge as long as they have not yet been shipped. Once an order is dispatched, it cannot be cancelled, and standard return conditions above will apply instead. To request a cancellation, contact us immediately at help@moldberry.com or +91 7041859615 with your order number.

Wholesale & Bulk Orders

Bulk and wholesale orders (minimum order quantity: 2000 units) are subject to the same defect and damage claim process above, evaluated case-by-case given order size. Please contact our wholesale support team directly for any issues with a bulk shipment.

Need Help?

Our team is here to help resolve any issue quickly. Reach out anytime:

Email: help@moldberry.com
Phone: +91 7041859615